Return Policy

Return policy by woodenblindsdubai.ae we are passionate about serving our customers and delivering high-quality products that provide an excellent customer experience.
But if you’re unsatisfied with the purchase, we’ll return your order.

Return Eligibility

We offer returns up to 14 days from the date of your order. To be eligible for a return, your item must be unused, in the same condition that you received it, new or unused, and in its original packaging.
Customised and personalised items (including made-to-measure blinds) cannot be returned under the terms unless they are faulty.

To initiate a return, contact our customer service team at info@woodenblindsdubai.ae or +971-50-716-8667.
Please provide your order number, the item(s) you would like to return, and the reason for the return. We’re here to help you with the next steps.

If you are approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a certain number of days.
If we approve the refund, the refund amount will then be returned to your original payment method within 7-10 business days of our receipt.
Shipping and handling charges are NON-REFUNDABLE.

We want you to be pleased with your purchase! If you need to exchange it for the same item, or any other, send us an email and send your item to us.
That way, your replacement item will be on its way to you immediately.
We are here to make the exchange straightforward and stress-free for you—that’s what we do, so don’t hesitate to communicate with us during the process if you need help.

However, if you receive a damaged or defective product, we will make it right! Feel free to let us know at any time if you have any issues with your purchase.
You can opt for a full refund or a replacement piece, with the latter sent at no additional cost. Your satisfaction is our Top Priority, and We Will work to ensure you are pleased with your purchase.
PLEASE do not leave us anything but 5-star reviews!!

Once we’ve received your returned item, please allow 3–5 business days for the item to be checked and processed.
Once the inspection is finished, we will either start your refund or ship your replacement item, at your preference.
You will get a confirmation email when the procedure is completed.
Shipping times for exchanged items may also depend on where you are located and the availability of the product.

Though we try to be as flexible enough in our return policy as possible, some items can not be returned. Some products have no return for changing products.
These are usually items that are not eligible for return, such as final sale items, personalised products.
Please consider the product descriptions before buying.
If there’s any doubt as to whether an item would be eligible for return, our customer support team would be more than happy to answer any questions before you place your order.

Need help at any point? Our friendly customer support staff is here for you, and if you’re not completely satisfied,,d you can get a refund.
Whether it’s troubleshooting a problem, finding you the right size, or walking you through our return portal , we’re just a message or call away.
Your satisfaction is our priority, and we are proud of our product’s perfect quality from the friction-free process of the beginning to the years of assurance.

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